How much is delivery on the UK site?

Standard delivery is £20, and free when the merchandise total after discounts is £200 or more. Expedited delivery is £40, and free at £350 or more. The threshold uses the product subtotal after a promo code or store credit, not the delivery fee itself.

Are UK import duties included in the price?

No. Watches on the UK site are delivered into the United Kingdom. The price and the delivery fee do not include UK import duties, VAT, or carrier brokerage fees. HM Revenue & Customs or the carrier sets those charges. You pay them to the carrier or to HMRC, not to PICONO. PICONO does not collect these charges and does not refund them, including if you later return the watch. If you refuse the package or do not pay the duty, the order is not cancelled and the purchase price is not refunded. The 2–4 day and 1–3 day estimates are transit times and do not include time held in customs.

What is the return window?

You can cancel an eligible watch for 14 days after the day you receive it. Returned items must be unused, in original packaging, and include proof of purchase. Straps and outlet items are excluded.

How long is the PICONO watch warranty?

Watches include a 2-year manufacturer warranty on internal components. You pay postage both ways for repairs, including in-warranty service.

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