Watches include a 2-year manufacturer warranty on internal components. You pay round-trip shipping for repairs, including in-warranty service.

No. Watches on the UK site are shipped into the United Kingdom. The price and the shipping fee do not include UK import duties, VAT, or carrier brokerage fees. HM Revenue & Customs or the carrier sets those charges. You pay them to the carrier or to HMRC, not to PICONO. PICONO does not collect these charges and does not refund them, including if you later return the watch. If you refuse the package or do not pay the duty, the order is not canceled and the purchase price is not refunded. The 2–4 day and 1–3 day estimates are transit times and do not include time held in customs.

You pay round-trip shipping for repairs, including in-warranty service.

New members receive £10 store credit. It can be used on this official website only, and it cannot be used at other retailers.

PICONO provides a Product Warranty Statement for customers who purchase genuine PICONO products from PICONO or an authorized dealer. Worldwide repair coverage applies under this warranty.
The warranty period begins on the date of purchase. You must present proof of original purchase (invoice, order confirmation, or warranty card) to receive warranty service.

• Watches: Under normal use, we provide a two-year warranty against defects in materials or workmanship that prevent normal operation.
• Other accessories (for example, gift packaging): where applicable law provides a short cancellation period after delivery, rules for opened goods may differ; straps that have been sized, punched, or altered are generally not eligible for change-of-mind returns.

During the warranty period, if a covered failure occurs (subject to the limitations below), PICONO will repair the watch at no charge for the repair itself. Warranty time is not extended by repair; we provide a limited post-repair assurance on the same repair issue. Repair means replacing faulty internal parts to restore function; replaced parts become the property of PICONO. Consumables and wear items such as straps, crowns, case backs, and cases are not covered as manufacturing defects; certain issues present only at unboxing may qualify for a shorter service window where applicable.

The warranty runs for two years from purchase. If a failure occurs under normal use as described in the manual, we will repair it at no charge for the repair. Bring the watch and warranty documentation to the dealer where you purchased it or to an authorized service location we direct you to.
If you ship the watch for service, you are responsible for safe packaging and round-trip shipping unless we confirm otherwise for a covered defect.

Warranty coverage does not apply if the case serial or internal identifiers are altered or removed. The warranty also does not apply in situations such as the following:

• Damage from misuse, negligence, improper care, service by unauthorised persons, unauthorised modification, or use of non-genuine parts.
• Damage from inadequate shipping or handling.
• Damage from events beyond ordinary product specifications (for example, flood, fire, or other catastrophes).
• Accidental damage (liquids, chemicals, extreme temperature/humidity, or electrical issues).
• Normal wear or damage caused by third parties.

For items outside warranty or excluded from warranty, we may offer paid repair after inspection. Shipping and repair fees are billed to the customer.
PICONO is not liable for indirect or consequential damages arising from use of the product, including lost profits, business interruption, or loss of data, to the fullest extent permitted by law.

If your shipment arrives damaged or you received the wrong model, contact us right away with photos and your order number. Keep all packaging until we advise next steps.

• Purchase, warranty, and repair
  Need a repair or not sure if your watch is under warranty? Email or use our contact form and include proof of purchase.
• After-sales support
  We coordinate service with genuine parts where applicable and provide clear instructions for international shipments when needed.

Email: [email protected]
Phone: +886 4 23263225
Hours: Monday–Friday, 9:00–18:00 Taiwan time (closed on local national public holidays)